Refund & Returns Policy – Josiah Design
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At Josiah Design, we value our customers and strive to deliver high-quality products and services. Because most of our items are custom-designed and printed to your specifications, our refund and return policies are tailored to protect both you and our business.
Most of our products, such as branded items, signage, and personalized designs, are made-to-order. Therefore, we cannot accept returns or offer refunds once production has started, unless there is a proven defect or error on our part.
If your order arrives with a defect or does not match the approved design proof:
Notify us within 48 hours of receiving the item.
Provide clear photos or evidence of the issue.
We will review your case and either replace, repair, or refund the affected item at no additional cost to you.
Cancellations are only accepted within 24 hours of placing an order, provided production has not yet begun. After this period, cancellations may incur costs or may not be possible.
Due to their personalized nature, the following cannot be returned:
Customized designs and prints
Branded promotional items
Digital designs once delivered
If a refund is approved:
It will be processed within 7–14 working days to your original payment method.
Delivery/shipping fees are non-refundable unless the error was on our part.